Privacy Policy

Last updated: 2026

Introduction

Thogreonex ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website.

Information We Collect

When you contact us through our contact form, we may collect:

  • Your name
  • Your email address
  • Your message content
  • Any optional information you choose to provide

We do not collect personal information automatically. Our website does not use tracking cookies or analytics tools that collect personal data.

How We Use Your Information

We use the information you provide to:

  • Respond to your inquiries
  • Provide information about our services
  • Communicate with you about plant selections and care

We do not share, sell, or rent your personal information to third parties.

Data Security

We take reasonable measures to protect your personal information. However, please note that no method of transmission over the internet is completely secure.

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your personal information based on the following legal grounds:

  • Consent: When you provide information through our contact form, you consent to us processing that information to respond to your inquiry
  • Legitimate Interest: We may process information necessary for the operation and improvement of our website and services
  • Legal Obligation: We may process information to comply with legal obligations applicable in the United Kingdom

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Contact form submissions are typically retained for a period of 12 months from the date of submission, after which they are securely deleted unless we have a legitimate business reason to retain them longer.

Your Rights

Under UK data protection laws, including the UK GDPR and Data Protection Act 2018, you have the following rights:

  • Right of Access: You can request a copy of the personal information we hold about you
  • Right to Rectification: You can request correction of inaccurate or incomplete information
  • Right to Erasure: You can request deletion of your personal information in certain circumstances
  • Right to Restrict Processing: You can request that we limit how we use your information
  • Right to Data Portability: You can request a copy of your data in a structured, machine-readable format
  • Right to Object: You can object to processing of your personal information for certain purposes
  • Right to Withdraw Consent: Where processing is based on consent, you can withdraw consent at any time

To exercise these rights, please contact us using the information provided in our contact section. We will respond to your request within one month, as required by UK data protection law.

Complaints

If you have concerns about how we handle your personal information, please contact us first. We will do our best to address your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority, if you believe your data protection rights have been violated. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Phone: +447732702881
Address: Berwick Farm, Ongar CM5 9PY, United Kingdom